Kilsyth Medical Partnership - Late Patient Policy

Patients are expected to arrive in good time for their appointments.

If a patient arrives more than 10 minutes late for a Routine or Extended Hours appointment, they have missed their appointment and will need to re-book. This is to prevent delays to the GP surgeries and to ensure fairness for patients who arrive on time.

If a patient calls ahead to say they will be late, this does not alter the policy. Receptionists are not permitted to interrupt GPs during surgery to request them to see late patients, so to avoid disappointment, please do not ask them to do so.

Your co-operation is appreciated. Thank you.

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